Role
Product Designer & Researcher
Industry
E-Commerce
Timeline
5 months
INTRODUCTION
Problem Space
Shopping preferences and sentiment not translating into competitive advantage for local businesses
While 6 in 10 Canadians prefer to shop locally, this preference hasn’t translated into a competitive advantage for local businesses.
Canadian consumers prioritize sustainability and ethics, signalling an opportunity for platforms to highlight local, eco-friendly, and transparent sourcing.
Research Strategy + Insights
Uncover friction points
What would make users switch to an alternative shopping platform?
Users need a strong sense of reliability and protection when engaging with alternative platforms.
Understanding Users
Are users are willing to pay a premium for ethically sourced products?
Users exhibit patterns of growing awareness towards sustainable and ethical purchases.
Validating Assumptions
“Platforms that can offer the best price and convenience adopts new customers.”
Not quite—offering the best product deal is not enough to win new users. Universally valued features include free shipping and the option to customize preferences.
Methodologies: Focus groups, card sorting, competitive analysis, SWOT analysis.
User Archetypes
The Ethical Shopper
Prefers supporting local businesses for their impact.
Deal Hunter
Prefers best priced products that are tried and tested.
Efficiency Seeker
Prefers a faster way to shop for convenience.
DEFINE PHASE
Design Goals and Constraints
Efficient browsing
The design must enable users to quickly filter and browse products that aligns with individual user’s needs and value preferences.
Transparency and Trustworthiness
The design must allow users to feel secure and well-informed with how their data is being processed and how they can have control over it. (Explicit permissions for collecting, storing, and using participant data).
Fair Hierarchy
The design must not have biases that pushes the visibility of one product over the other by using consistent hierarchy.
DEVELOP PHASE
Paper Prototyping
Insight
On search results, users look for clear and tangible incentives when making a purchase on a new platform.
Design Implication
Highlight unique benefits upfront (e.g., local discounts, eco-friendly sourcing) as incentives.
Insight
On smart cart, users like recommendations in smart cart but dislike disruptive product changes.
Design Implication
Offer suggestions without automatically altering selections.
Insight
On product description, users appreciate product match information but become wary of manipulative urgency tactics.
Design Implication
The “Why You’ll Love This Product” section should focus on genuine value rather than pressure to buy.
Mid-fidelity Prototypes
Insight
Users defaults to using their own judgement without the aid of engaging with the filter options.
Design Implication
Allow users to quickly filter by making filter options visible upon typing on search field.
Insight
Users prefer seeing visual images and larger fonts to scan the value options easily.
Design Implication
Combine large icons and H2 to support easy visual scanning.
DELIVER PHASE
Final Outcome
Remove the mental load.
First impressions matter. The onboarding process helps users to access the tools with convenience and clarity.
Convenient product discovery.
Suggestions are offered based on explicit user control—their values— in order to filter out all other noise.
Designs that prioritize clarity.
Careful use of hierarchy and accent colours promotes mindful choices instead of pushing for urgency.
USER FEEDBACK
User Quote:
"As a conscious consumer, I like the clarity that it gives me on why things are being suggested to me... the clarity builds trust and helps me understand whether I’m buying something that truly aligns with what I care about."
REFLECTION
If I had another shot in this project…
Here are a few things I learned:
I would stop obsessing over how smart cart can help users discover product alternatives, as automation isn't solving how users get to consciously make a purchase decision.
I would try to reimagine and take time experimenting on how ValYou could look like as platform to avoid relying on referencing how existing e-commerce platforms are designed.
